Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

Lorraine Paaske
Fantastic service from start to finish, Zac was amazing and i chose car on Monday and was delivered hassle and they kept me informed every step. Thank you for all your help and would definitely recommend.
Excellent service from start to finish. Such a friendly team who were welcoming and extremely helpful throughout and made the process of buying a car soo easy. Thank you.
Terence Orr
WOW! Absolute first class service from David throughout the process of buying our Citroen. John and Stuart delivered our car with first class professionalism. I would not hesitate in recommending this company. P.S. there was a lovely gift on passenger seat thank you (all down to Gill)
craig marr
Zac has been absolutely marvelous, from the online quick-form all the way to the delivery of my new car. Delivery driver was also very pleasant and thorough explaining how to use my new wheels, both of these guys have been very patient and detailed through every step of the process. I couldn\'t recommend Northumbria Cars enough, they\'re definitely top marks. Thanks so much guys, I\'ve never ordered a car before but I would certainly do it again when the time comes. P.S we love our new space ship, its packed with gadgets and plenty of room.
Can̢۪t recommend this company enough, The whole process from start to finish was stress free and I̢۪m over the moon with my car, and the hamper was a lovely surprise will definitely continue to use them for any future cars thanks so much.
Margaret Graham
Well what can I say . This was the easiest way to buy my car . Well done to Zac and everyone involved at northumbria cars would highly recommend them to anyone. Very professional in their work make you feel at ease (no pressure talking like some dealers) really pleased with my purchase and will use again
megan winter
Applied for the car on Monday and it was on my drive on Friday!! So so happy with the service provided and such lovely people all round. Cute hamper in the car so appreciated couldn̢۪t recommend more
charlie harris
Outstanding service and so helpful! David who was helping me get a lovely clio, helped me through ever step and was so supportive made me feel so relaxed when speaking on the phone. Could not fault then at all! Would definitely recommend to anyone.
Alan and dianne
Highly recommended great communication great touch with the gift basket thank you very much love the car
Stacey Copeland
Got my peugeot 308 today and over the moon with it! Amazing customer service from start to finish. From applying for the car to it being on my drive within 24 hours. Lovely bunch of fellas! Thanks for the hamper - nice touch! Would definitely recommend to everyone!!
John Dawes
bought a car from here recently, from the first phone call to view the car to the car being dropped off at my home, I was dealt with in a professional way. Very fast turn around. Will reccomend anyone if they want a 5 star service to buy from northumbria cars.
Sean Morton
:Really pleased with my new car, Zac made the whole process easy and kept me updated every step of the way. If your looking for a new vehicle look no further👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Joy Maddison
To say I'm over the moon with my car is an understatement.
Not only was it arranged in the most professional and smooth manner, but they delivered the vehicle to me as well. They'd taken care of everything for me and the car is a dream. It was immaculately clean, MOT'd and taxed.
However for me, the thing that made them stand out as a company in these pretty uncertain times was the attention to detail and the thoughtfulness. I only ever spoke to Zak by phone but he put me at ease, talked me through everything and made sure the whole transaction was seamless from start to finish. Upon delivery of the car the team had even put together a wee hamper of wine and chocolates for me. That touch of thoughtfulness made the difference between being made to feel like a valued customer and not just money in the bank for the company.
Thank you Northumbria Cars. You are a credit to the car sales industry. If you're looking for a car, they are really worth a try.
Rebecca Scott
Bought an Audi yesterday from Northumbria Cars. Great service. Zac was very efficient from the 1st phone call and got the car ready for us to drive away next day.. Love the car and I got a lovely gift of Prosecco and chocolates for buying the car. Thanks, will definitely recommend to friends. Rebecca and Gavin
Mick McCarthy
I have just purchased a car from this company. Excellent service from Zak, Simon and Jill. From seeing the car on line, to booking an appointment to visit and the process thereafter I can honestly say that I am impressed with the professionalism and dedication to get things right for me and the car as I wanted it. Also the aftersales service which is available is excellent. Highly Recommend Northumbria Cars to anyone who is after buying a vehicle.
Tania mckenzie
Brilliant service, staff amazing. So happy with car. Lovely gift of chocs and wine also for purchase of car, not expected at all. Thankyou so much northumbria cars you are amazing
Harry Moosa
Thank you so much for my car good friendly people well worth the long trip to come and get it Will recommend people To buy a car from you
David T Scott
I would like to say THANK YOU to Zak and all the team at Northumbria Cars for the service and professional approach of all the staff. I was amazed how quick Zak sorted everything out for me, and if anyone asks where I got the car, Northumbria Cars name will be highly recommended. Once again many,many thanks
bright makano
Zak and the team at Northumbria Cars are amazing. They gave me and my family a diligent service which made us confident and comfortable. More so , they had amble time to assist us find a good car.
Mark Nesbitt
Would like the give a BIG thank you to Zak , he has been very professional, helping me pick my car and sorting things out for me, I bet I have been the most inpatient customer, but he kept a cool head , a president to any car salesperson, would highly recommend, NORTHUMBRIA CAR SALES to any honestly you can\'t go wrong , thanks ZAK and the Team
David bell
Just bought1st car from Northumbria motors. What can i say Zak and all staff were 1st class customer service outstanding 5*. My new car is top class and i would recommend this company to everyone. They do look after you and after sales service is 2nd to none
Daniel harte
We bought our bmw m sport dealt with zac found the car on line we had fell in love with it without even seeing it so we went and met with zac discused my options and deal was done honestly a pleasure to deal with no pushy sales crack zac is a credit to Northumbria car sales very professional

Dan h
Trevor walton
Excellent service from Zak and simon 2 guys who really know their stuff .went in to buy a car for my son and left with a car for myself also (wifes fault !) 2 happy people with 2 great cars .I\'d defo go back and recommend them to anyone
matthew ramsden
I only dealt with Zak but fantastic customer service friendly and with a smile, more than happy with the service I received and the car I purchased top class would absolutely recommend this company to absolutely anyone
jo walford
Very good service very friendly guys Mike and zac love my new car cannot recommend them enough great service
Stu pyle
thanks to zak at Northumbria cars picked a car done the deal then got car delivered to my door cant ask for anything better than that good work guys. stu
Keith Hanson
second car from northumbrian cars yet another quality car with fantastic service and more than helpful staff had the car now for two months runs fantastic many thanks to all the staff Keith
Clare metcalf
Got a vauxhall zafira on finance over the moon with the service fab customer service, hady car delivered to me, answered any queries I had. No hassle at all helpful all the way through the process thanks again I highly recommend if your wanting a great service
Gregg Thompson
Just want to say thanks to Zac and everyone involved in getting me a car the service at Northumbria cars is 5* would recommend to anyone thanks again 👍
My attempts to get into a newer car had been made very complicated by other dealers I went to first. Then I tried Northumbria Cars. I told Zac what I wanted and he got it sorted. A much smoother and easier process than I\'d been led to believe. Very pleased with new car and my wife was delighted with the unexpected gift.
Gail Hope
I have just upgraded my car with Northumbria Cars.As usual the service was brilliant from start-an enquiry- to finish-delivery of car to my home.Zac was involved from the outset and kept me informed on the progress.A great company to deal with. This was my second car bought from them but will not be my last.Thanks lads
David Bainbridge
Really impressive service from the Northumbria Cars. The whole process was excellent from start to finish. They were very helpful, I would definitely use them again and recommend them.
Such a great experience from start to finish, I absolutely love my new car, the service iI received from Zak and Mike was second to none, they could not have been more helpful and friendly, I highly recommend them if you\'re looking for a new car. Thank you so much
w mallam
Big thank you to Zac for all his help this is my second car from northumbria cars sales but wont be my last i found that the service provided by the staff had been more than helpful and informative in helping me make my final decision the car arrived in pristine condition delivered to my door that was a great bonus and thank you for the gift i will enjoy this once more thank to Zac & all the team i will certainly recommend them to people
Julie Brown
Excellent service from everybody even gave us a courtesy car as ours needed a part to go through it's m o t and then they delivered ours to Stockton on tees and picked the courtesy car up brought a courtesy bottle of Prosecco and chocolates will definitely be using the garage again and will definitely recommend them
Megan burridge
5 star review! Mark was excellent and I found the whole process simple and easy done in a couple of days. The service as a whole was excellent and so was the coffee, thanks again
Robert Barron
Absolutely great service I've never bought a car with so effortlessly Zac delt with me and it was a smooth transaction completed in only a couple of days I highly recomend northumbria cars. Good work and thanks
Karl Orchard
Got my astra gtc dropped off while I was at work what an amazing car thanks to the staff at northumbria cars will deffo use these again
Michael bray
Highly recommend these. The guys there are very helpful and I'm very happy with the car and service. Keep up the good work.
John Kirkham
Absolutely great service. Picked a car on sunday. Picked it up on tues. Staff very friendly and helpful. Would recommend i would defiently go back. Thanks again.
Gareth Kirkham
Highly recommend 100% staff very helpful to find the right car for you. Very quick service. Free 12 month RAC breakdown cover. Mike was very helpful thank you again will definitely come back in the future.
Ian sinclair
We recently purchased our car a ds3 at Northumbria Cars after dealing with many companies... first class service staff where so friendly and helpful..would recommend this company too anyone...well done everyone keep the good work up
Dawn Fisher
Just bought our nissan juke from Northumbria Car sales and couldn\'t be happier with the purchase. The whole experience was very good and the staff were 1st class and so friendly. Would recommend this company to anyone. Well done lads and lasses...
David Naylor
bought a car last week here very pleased with the car and the service given couldn\'t ask for eny more the management were very helpful
Cameron rose
Brilliant service!! Went in with a rough idea of what we wanted. Guys came and helped us out. Talked through everything we needed to know and asked. They were quick with the process, we even got the car the same day!! Was cleaned before we left. The lady in there is lovely too, we had a 1 year old with us and they were all good with him running around the place. Car is lovely too! Highly recommend this company!!
Great service. Picked my car up on friday and i love it. Will be recommending yous to everyone i know.thanks
Ellen Omobude
Just bought a Nissan Juke. Very good customer service. Car finance arranged, which was very straightforward. I recommend this car dealer. Friendly, efficient service and they have an availability of good quality cars that come with a warranty and other benefits. I have bought a car from Northumbria before and as a driver I feel lucky to be their customer! ! 10/10 rating
Anthony Billingham
Used the garage for the 2nd time and yet again not disappointed few teething issues but dealt with in a timely manner excellent service helpful staff and Zac was polite extremely helpful and professional, lady in office also very friendly and welcoming, added extras with the car all round excellent
Holly Brewis
WELL..... where do I start, I applied and got except for finance, spent a good morning walking around, asking so many questions, sitting in and out of cars, starting them up, narrowed it down to 2 cars, I didn't feel rushed, Mike you are a true gem sat and talked comparing cars! So quick, picked the car and drove it away days latter only due to it needing a odd job doing to it or I would of had it sooner. LOVE the car for me and the kids, price even better, HIGHLY RECOMMENDED I shall be returning as a customer. Also recommended a friend pick her car, driving it away next DAY (tomorrow), I receive £100 for recommending just in time for Christmas, all staff every helpful. THANKS AGAIN
Julie Wall
Brilliant service, my first car is immaculate and runs like a dream. Would recommend this garage to anyone 10/10 from me.
kimberley Lynch
Went and got our new car yesterday 100 per cent happy couldnt get a better car than the one we got now the whole experience was fantastic and very easy and the guy who did this all for us was very commendating and good attitude and very helpful through the whole process. Would reccomend northumbria cars to anyone
John Heapy
I just like to say that we meet with Zak who went above an beyond to help me fine a car at the Wright price for me an nothink was to much trouble it only took to the next day for my car to pick up an even got a little gift which was nice the car drive like new an I am pleased with the the car zak walk with me to my new car made shure that I was happy with my car every welcomeing zak customer service is second to none he should be give a bonus for hes work thank you Zak mate
Claire farnaby
Bought my Ford Grande C-Max a few weeks ago. There was a miscommunication regarding the tow bar fitting meaning the wrong type was fitted. This has been changed at no additional cost to myself. Very accommodating attitude by Zac and the team, even delivering the car to Billingham for me. Very happy with my new car. 5* recommendation. Thanks Guys.
Michelle fleming
Used for the 2nd time, really friendly and very helpful, Zak was amazing and really efficient, really quick and easy to do applied Monday driving my car by Friday, loved the wine and chocolates amazing service will recommend and use again in the future
Robert Armstrong
Had a 3 door car took it in to part ex for a 5 door. Brilliant service walked away with a lovely ford focus. Would recommend northumbria cars to anyone
Robert Armstrong
Had a 3 door car took it in to part ex for a 5 door. Brilliant service walked away with a lovely ford focus. Would recommend northumbria cars to anyone
Rachel c
Absolutley brilliant experience when looking for a new car, got mine a week or so ago noe and its absolutley perfect!! The whole proccese is so easy and straight forward, and the staff are very friendly and approachable. No waiting for answers, when you get told your accepted, your guaranteed to drive away that day with the car you choose!! or get it delivered to your location, zac was amazing and helped me with everything i needed to know. 100% would reccomend to everyone. Also get a gift when you recieve your car!!
Gemma hollingsworth
Purchased a fab BMW today! Team are absolutely amazing they made us feel completely at ease throughout the whole process.. They go above and beyond expectation and we will definitely be highly recommended you guys! Thank you all again
Natasha shears
Bought a car from here last saturday. Applied on the thursday, filled all paperwork in on friday and picked car up saturday. By far the easiest car finance I\'ve ever know. Zak couldn\'t do enough to help no matter how many times I messaged. Even received a gift when picked car up. Highly recommended. Thanks zac
Lyndsey Pearson
Got my new car today absolutely love it. Great service from start to finish didn't think I would be accepted but I was Zac and Mike were great and made me feel very welcome. Love the bottle fizz and chocolates. And ask Mike to make a you a coffee very nice haha xxx
Leanne Redshaw
After a few teething errors at the beginning, I have received a great service from the Manager Simon. Extremely kind and I feel safe knowing he looks after his customers. Thank you
Carl Skillen
I've used Northumbria cars for the second time, and there service is brilliant, helpful and friendly staff would definitely recommend there company
Gavin Ball
Bought my Peugeot 207 in great condition there was a slight hitch when we picked it up but Marc sorted everything out for us Full Mot ,Service ,Taxed and a free gift Marc even dropped the car off for us will be returning for an upgrade highly recommend chee
Samantha Wright
My credit is not so good and I saw northumbrian cars helped people like myself. I applied on line not expecting much and got a call the same day saying I had been approved. Zak was really helpful and answered all my questions. Took less than a week from applying to picking up my new Corsa. Spotless inside and out. Great company.
Cheryle hardy
5* easy to purchase a car from these guys .. this is my second car and I will be back to up grade again
Kevin Philipson
purchased my car a month ago with very little fuss. Everything was done quickly and professionally. I received 12 months RAC cover and 6 months warranty which is very welcome when you need peace of mind and my next mot free just to add to the bonus. Definitely will be going back for upgrade in future.
danny graham
Dealt with Marc for my new car. Perfect. Very helpful and friendly. Highly recommended.
robert bates
Brought Renault on Saturday really helpful staff and no hassles at all would recommend anyone to go if after a car
Susan Hawley
Have just purchased our first car from Northumbria cars today the service I received was excellent very friendly and helpful team kept me well informed of what was happening from start to finish nothing was no trouble and found the best deal and has a great package with it I could not be happier with the service thanks very much and would definitely go back to them again will be definitely recommending them to other people they all go weay above and beyond and you get a five-star service
Kerry ogrady
First time buying from Northumbria Cars, absolutely fantastic service, sales people were extremely helpful and very friendly. Put your mind at ease when purchasing your car. Kept in contact with me. Cant thank you all from northumbria cars enough, I will be highly recommending you too other. Fantastic thanks again.
Darren Scott
Thanks to Marc for sorting my new car, Couldn\'t have asked for any better service from all members of staff, Made to feel welcome from start to finish and a nice little present from them for becoming a customer. Will defo buy from them again.
Glynis Rutherford
I went to Northumbrian cars to look for my latest car Audi Q3 , I was talking to mark who showed me around made me feel comfortable with what I wanted did not take long to make my decision with his help now I could not be happier with the service I received and my new car is amazing , thanks lads
Liam Randle
Thank youuu so much for the new car and the straight forward ness of getting on with things, excellent team and a lovely present that came with the car gave it that personal touch and shows that Northumbria cars care for their customers definitely 5 stars from me.
Michelle Clarke
I have just purchased my gorgeous Vauxhall Insignia today and im so impressed with the price of it for starters as I got a fantastic deal. I would like tto thank the staff for a excellent service and would highly recommend them to all my family and friends. Thanks again for a great service.
Suzanne dowson
I would like say a massive thank you to your team , fantastic costumer service, very helpful and my car was dropped of at the time I was told which is a bonus .. I only got the juke yesterday but I love it already .. thanks again :)
Craig Peacock
The customer service was excellent and they helped me get the exact car I wanted, very quick at delivering my car within 2 days. Very pleased overall and will highly recommend to everyone
Helen Walton
Over the moon with the service from Northumbria cars highly recommend!!
James Brown
Recently visited northumbria cars and havent used this company before but found there service to outstanding very friendly and give you all the info you need would deffo recommend to friends and family and wouldnt hesitate to use this company again
Paul Jamieson
Amazing!!! The staff were amazing and friendly replied to all my emails and queries immediately from applying online took us only a few days to get the car and a nice welcome gift as well I most definitely recommend this company
John and Marie
This garage is fantastic meet us at train station after a long journey gave us tea on arrival then took for test drive fantastic service from Zak and the rest of team will definitely be going back to here to purchase an other car well done guys John and Marie
Susan Dixon
Great customer service from start to finish, dealt with Zac who found me the perfect car and went above and beyond to deliver the car to my home. The car was beautifully valeted and included breakdown cover, tax and a bottle of fizz & chocolates!!! Would definitely recommend to friends and family.
Really happy with the professional help and service buying my new car couple of weeks ago, i bought a ford fiesta and nothing was too much trouble for the salesmen from picking my car out to driving away the same day, i would recommend them to everyone
Terence littleford
Purchase a silver Audi A4 from Northumbria cars on Saturday 20th April 5* very polite staff
Really recommend this place, the staff are brilliant cant thank them enough,very happy with my car and you for the gift
Chris w
Just got the c 1from northumbria very happy with the car the service we got was very good from getting picked up to when the car was delivered the staff were very friendly and helpful everything was made easy the gift pack was a nice touch the wife loved it we will recommend these to friends and family once again thank you
Mark Squires
Bought a car from here amazing company professional and friendly staff highly recommended this is my second car of them and had no bother at all thanks guys and the misses said thanks for the lovely touch with the gift basket she enjoyed the prossecco
Jacqueline linley
Went to Northumbria cars what a fantastic service from start to finish was assisted to look for a car was given plenty information was quick and easy my car was delivered in a few days with my welcome pack which was a lovely touch which I thought was really nice I would highly recommend nothing was to much my car was spot on before left there yard thank u again
steven taylor
Excellent Customer service and very friendly staff.Got excellent car. Very happy customer
Nathan Johnson
Kyle Vincent
Mint service got a fiat 500. They made me feel at home and gave me a great deal and a felt appreciated and not judged. Thank you so much!
Kerry Wilson
One very happy customer here, cant find fault at all, excellent communication and service, got my car at end of Feb 2019, not o my did Zach go above and beyond to help find a car to my price range, but they also let me part exchange my car and had a drive come and drop my new car off at my home address at my a date and time that I picked, and was give a lovley gift which was a surprise for buying a car from them, I would highly recommend Northumbria cars, 5starplus
Linda Carlton
I have just bought a car from this company I cant praise them enough Zak gave excellent customer service mark was so helpful and the cleaning crew were fab everything was first class friendly quick smooth service would use again lovely people
Mark Munroe
Purchased a bmw1series from this dealership in February which my wife and I have always wanted but never thought we could afford one. Northumbria cars were excellent in their service and help with affordable finance.This is the second car we have purchased from them Simon helped us with our first purchase and Zack helped us with this purchase.Aswell as the car we have been given free MOTs for as long as we keep this vehicle which we think is a good deal. We would definitely recommend this dealer for anyone looking to purchase a vehicle as all the staff are very friendly and only to happy to help. Give them a go.
Kev Ruddy
Can't recommend Northumbria Cars enough. Done everything to make the buying process as fast, easy and relaxing as possible. I want to say a huge thanks to Zak who has been a huge help while buying my car. Many thanks for delivering it in a timely manner and thanks for the gift set. Will definitely use again when the time comes
Derek Dixon
Really recommend this place, the staff are brilliant cant thank them enough,very happy with my car
Lauren Ashby
Great service again. 2nd car from here within 3 years. Dealt with again by Zak whos super helpful and friendly. Lovely car came with full mot, years tax, rac cover for 12months to start me off. Great deal, great price, helped with finance where others couldnt and the prosseco and chocolates was a nice added touch when the car was delivered. Highly recommened to family and already my father in law and brother in law have also purchased from yourselves and ill definatly come back again!
Louise Morns
Got my car today very happy with it quick and easy process friendly staff highly recommend
I just want to say thank you so much for finding my perfect car. To Zak and the team again thank you, your exceptional customer service ,patience and time you gave me made the process if purchasing my car hassle free. All the best for your future and congratulations on winning awards.
Rachael Skaife
Received my car today I\'m so happy with the car and the service such lovely people to speak to and they helped me find the perfect car, and thank you for the prosecco and chocolates x
Leo Robertson
Got a car from here today cracking service . Was made really welcome whennforat come in offerd refreshments and all staff were really helpful spoke to a lad called Zak he helped me buy my car and was really polite will deffo recommend this conpany
Stephen Lynch
outstanding customer service, really helped us out in every way possible over the Christmas and new year period. would recommend to anyone wanting a decent car. Thanks
Rachel Bentley
Brilliant service all round. Very happy with the car would recommend. Thanks for all your hard work
Kevin dale
Purchased a car via these guys and cannot fault the service... 5 STAR always very helpful and i would recommend anyone to buy from here. I dont think i would go anywhere else.. Thanks Guys
Mick C
Fantastic service for the 2nd time using this garage within 3 years. Zak was helpful courteous and informative, I got a great car all sorted in the same day . Keep up the great work guys !
Owen Sefton
Excellent really friendly staff picked me up took me to the showroom and even lent me a car as mine broke saved my life for work new car beautifully presented clean tidy mot dun and service and 6 months tax also some wine and chocolates thank you so much recommend these guys to anyone Owen
Mark Curtis
Have just got my second car from these a audi q3 and must say Zak on the ball quick and keeps you up to date with what's happening would highly recommended
Andrew Wood
Great help from Zak & Simon. Really pleased with car, high quality at reasonable price. The wine and chocolates gift for purchasing was a really nice touch too.
Would definitely recommend, thanks again for all your help.
Andrew from Darlington
Chris Donnelly
What can I say the customer service was great and everything was clear and straightforward. My car is brilliant so glad I chose northumbrian cars and would recommend this dealer!
They even delivered my car.!
Zoe Keith
Fab fab Fab, so helpful thank you for making buying a new car so easy.
Julie Adams
1st class garage excellent service n even got a bottle of Prosecco n box of chocolates well done
Rachel Thorpe
Bought a new car from here on Saturday. Would highly recommend them. First class service from all the team. If I ever need another car I would definitely use Northumbria again! Thanks a lot!
Donna M
"Brilliant company" From the start of the application to picking up the car everything was smooth and easy. When these guys say they'll get you credit, they mean it, not like other companies. Would highly recommend to anyone looking for a car to contact Northumbria car sales. Highly professional and friendly. Special thanks to Simon for picking me up from the bus and Zak for keeping me up to date on my application from start to finish.
Will Sewell
Bought my car from these guys and it was delivered today. Best car buying experience I've had so far, no pressure from the sales lad and nothing was an issue. Offered to drop the car off for me and come with free gift pack. Car is gleaming and they kept me updated all the way through the process. Car also has road tax, full MOT, RAC check with free 12 months RAC cover and warranty for 6 months. Can't recommend them enough
Craig Morrison
Just bought a lovely Vauxhall insignia a really beautiful car drives amazing so happy with it ! And thanks to Zak for looking after me I first rang on Saturday morning and within an hour I was down there picking my car great service from all at Northumbria Cars.
David Austin
A very professional company with a helpful attitude. Thank you for your help and assistance.
Steph Bell
Yet another first class service from Zak and the team, second car from them. And a lovely bottle of prosecco and chocolates for being a good customer! Thank you again Northumbria Cars, you are the best, amazing customer service as always!
Mark Gibson
Bought a car off these guys about a week ago first class service help thought everything highly recommend them to everyone that is looking for a car
G ridley
Cudnt fault the customer service and very happy with the car purchase would highly recommend 100%
Andrew Hart
I purchased a car from Northumbria Car sales. After being refused by other car dealer brokers I wasn't optimistic however to my surprise I got accepted. Zak offered excellent customer service from first phone call and always kept me up to date. More than happy to help with any queries I had. There was no pressure whatsoever. We live up in Scotland and once we had chose the car we wanted and everything went through, Zak arranged to have car delivered to us. Car came with road tax, a 12 month MOT and 6 month warranty. There was even a bottle of prosecco and box of chocolates for my wife.....Great touch! Overall fantastic company great service keep up the good work. Very happy with the new car. In my opinion you put the larger dealerships to shame. We intend to use you again in the future and will certainly be recommending you to our friends and family.
Kristina Hogan
Would like to thank Northumbria cars for my new car your team have been more then helpful and catered to my every wish I will totally recommend you to everybody I know who needs a new car once again thank you so much xx 5 star service
jay winthorpe
Purchased a car from Northumbria Cars and I have to say I was very impressed!
The customer service from start to finish was at the least a RollsRoyce service! Zac was amazing and got me the car I wanted within my budget. They even went as far as to replace the wing mirror cover that had a glue mark on it from a previous stick on cover where most dealers would have sold as is. I live a bit of a distance from them so instead of going back to pick the car up they delivered it to me no questions asked.
I've already recommended them to others and I will certainly be going back in the future when I decide to change cars again. Thank you again very much for an amazing service.
Marie Murdoch

Hello Jill

Thanks so much for the car being delivered it's lovely .

I have tried to do a review on your website and not sure if it has gone through . So just emailing it to you to ad manually

All I can say is wow.... A 5* service from start to finish . We heard the advert on the radio so we looked on the website and saw a car we liked . My hubby Barrie called Zac to enquire about it . Later that day Barrie had a quick call off the finance company who arranged the finance quickly and painlessly. Yesterday we had a drive up to have a look and decided to chose a slightly newer model . When we arrived the guys on the lot said have a look round see what you like . No pressure what so ever . A lovely Lady called Jill arranged a test drive and the car drove lovely . When we got back a quick call to the finance company to say we would be happy to proceed and it was done in minutes . Jill said she would deliver the car today which is definitely a quick turn around . Well it has just arrived and it is beautiful. The delivery guys were lovely too . And they brought me a lovely gift box with prosecco and Chocolate's in. As a little thankyou . The car came with a full year MOT, 6 months Tax, 6 months Warrenty and 12 months RAC cover . Which is amazing . All I can say is Thankyou all so much and a massive thankyou to Jill . You were amazing xx

Thank you so much again and we will definitely be recommending you guys in the future.

All the best to you all

Marie and Barrie Grundy xx
Melanie Jackson
I got to Northumbria Cars on Monday morning nervous and unsure if I would leave with anything at all. I was quickly greeted by a helpful man who directed me to Zak. He instantly put me at ease and more impressively within 10 minutes he told me I'd been approved for finance. Zak listened to what I was after and took my budget into account. After no more than 25 minutes I had chosen my car and sorted all of the paperwork. Tonight I went back to collect the car which had been serviced and mot'd. To my surprise they had taxed the car for me and gave me a lovely gift. Prosecco and chocolates, I was very impressed. Everyone I had dealings with was so helpful. I cannot recommend them highly enough. Regardless of your circumstances if you are looking for a vehicle and need finance PLEASE PLEASE give them a try
Tracy Anderson
Excellent service from beginning to end! Very quickly secured a lovely car. Very happy with the customer service and car. Thank you!
Cheryl Meaghan
Brill company :)
Paul Lewins
It's Paul Lewins, I've bought a van and two cars from these people , absolutely brilliant service ,, it's a nowt the bother attitude I like, any problems are sorted, and I also love the complimentary chocolates and wine so I may go and buy another one, all jokes aside it's a first class service
Dorothy Moffitt
I found everything the garage said or did was excellent .The service delivered to my door could not be better .my car drives like a dream.I am chuffed to bits.
My Grandad just got his third car from here and the staff were extremely kind and helpful when we went in. The finance process was so easy with him being accepted in under 5 minutes. Couldn't recommend them enough.
Hi my name is Ian i have just bought a car from northumbiacars and i am 100% happy with the service i received off all the staff thank you very much for my car
Gavin Leadbitter
Brilliant service n too class car over the moon with it. Couldnt thank zac enough for getting me driving away
Stefan Spencer
Turned up with a battered BMW 3 series that I wanted shot of asap. The guys couldn't have been more accommodating and friendly. They allowed me to test drive the car I ended up buying and gave me a fair evaluation for part ex of my car considering the state of it. They bent over backwards to turn the car around and enable me to drive the car away the same day along with a full service, MoT, 6 months RAC warranty and 12 months RAC breakdown cover. They even gifted me a bottle of prosecco, a box of chocolates and a £25 gift voucher for writing this very review! 5/5 would buy another car, but not for a while!
Yorkshire lass
Customer service is second to none! Im a bad credit customer & was hesitant to buy a car (if u are in same boat then to be honest yes the overall rate is bad, cant lie - but what can u expect? this is our mistake or we wldnt need bad credit right? - they helped find a monthly payment I was happy with.) Zak and team greeted me with a cuppa after a hard day. I was upset about my circumstances but Zak explained the process and how it works with no misleading advice and no sales pressure whatsoever - I wasnt judged any differently which was very pleased about. Sadly I didnt like the vehicle I initially went to see - I wasnt called a messer (if they thought that of me I didnt feel it) and wasnt pressured at all. Zak just asked if he could help any further or if I seen any thing else I liked to give him a call. I said i liked a particular kind of car - I suggested a make, model and spec of vehicle i like and even said its got to be below this price max milage this - I wasnt confident theyd be able to help and thought maybe my expectation was a bit high but a few days later zak rang to say they had one just come in, ticked 4 out of my 5 boxes (5th being budget but wasnt far out) and no pressure again but if id like to come see it its there theyd let me have first viewing. I travelled by train (did offer to collect me) picked up in the station in the car itself, had a decent test drive around Newcastle, cup of tea waiting for me. Having just arrived its not quite ready yet and going through final checks so they gave me a courtesy car to use until my car is ready then theyll bring me it, I cant speak for the vehicles mechanical condition as its not here yet but on first appearance it seems to be what I asked for will and will leave second review after ive had car a month or so ill let u know but customer service wise cant fault them for helpful friendly non judgemental sales people Ive gave them 5 stars for the initial process.
paul mcguire
I've just bought the car of my dreams from northumbria cars they were so helpfull and I'm over the moon with my car even got a lovely gift can't say enough how good this company is
Emily anderson
Brilliant service. Lovely people and very friendly. They did everything possible to make sure I was satisfied with the car and understood everything. The car came with 6 months tax, 12 months RAC Breakdown cover, and 6 months RAC Warranty. More than helpful.
Stacy Ransom
I received excellent customer service from this garage I was dealt with on the same day and the car was delivered to me two days later with a welcome gift. I would highly recommend
Paul andrews
Just bought another car from here, they\'ve been very helpful yet again. I got loads of extras, free rac cover for 12 months, free service, 6 months tax free, free mots whilst I own the car etc etc. Really happy with this company
Aaron S
"Great service and quality " Zak at Northumbria Car Sales dealt with me from start to finish. Professional, reliable service. Would recommend for your next car
Carlo Dalpozzo
My experience was good I got a good deal and also good advice with an affordable repayments
Craig Larkin
Fantastic service - They could not do enough to make sure we was happy with the car. The car came with 6 months tax, Lots of fuel, 12 months RAC Breakdown cover, and 6 months RAC Warranty. Could not ask for more
Claire Dawson
Zack was very helpful we picked the car we wanted and it was ready within a day and a half. Zack bent over backwards to help would recommend this garage to anyone who is looking for used car. It\'s not just about selling a car they look for the best deal to suit your needs. Love my new car many thanks
Kelly Nigrelli
The staff and management are fantastic here. After having a few problems with a car and what could have been a very stressful experience was solved quickly and efficiently by them and I now have a car I love. Thanks again and I would highly recommend
Elisabeth Peddie
There's nowhere else anywhere that offers this level of customer service. Gill is superb and goes more than the extra mile to deliver a 5* customer service. If your looking for a new car give these guys a call, trust me you will love the service and you will not be disappointed.
Heather Marie Colborn
Bought a car from here last week, service received was 5* very polite staff and made time for their customers, my car was delivered 2 days later, thank you all for your help & the hamper I received, I will be back in the future.
Alan Nicholson
Just taken delivery of our car, an amazing experience from beginning to end, everyone was so friendly and happy to help.
Special thanks to Simon and Brian for all their help and for the helpful, caring, and attention to maintaining customer satisfaction.
Would not hesitate to recommend to anyone looking to purchase a new car.
Kelly Kanchenski
Bought a car from Zak who was amazing. Turned around in 2 days and made choosing a car really easy despite me not having a clue what I wanted and changing my mind all the time. After getting the finance, they even managed to secure a better deal from another finance provider saving a small fortune over the full credit term. Car is great, really love it and thanks so much for the hamper Would highly recommend to anyone looking to buy a car.
Brian Dodds
Have dealt with Northumbria Cars for many years and many cars, Renault, Peugeot, Vauxhall, Land Rover, Audi etc all good
Russell Cooke
Very highly recommend this place and these me a cracking deal and a lovely car.. couldn't be more helpful.. 100%
Paul S
"Defiantly the best place to go " Brilliant service from start to finish. they do what it says on the advert, Got my partner credit when no one else would. smashing deal! he has bad credit, they got us credit..they did not need a deposit .they actually gave us £100 . what can i say ? the car is fab ,we are very happy
"great service fab team " purchase a silver c3 from these guys so easy made you feel relaxed, even picked me up from home to enable me to check out the car and drive it away that day would recommend them to everyone i know cheers