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Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

jay winthorpe
Purchased a car from Northumbria Cars and I have to say I was very impressed!
The customer service from start to finish was at the least a RollsRoyce service! Zac was amazing and got me the car I wanted within my budget. They even went as far as to replace the wing mirror cover that had a glue mark on it from a previous stick on cover where most dealers would have sold as is. I live a bit of a distance from them so instead of going back to pick the car up they delivered it to me no questions asked.
I've already recommended them to others and I will certainly be going back in the future when I decide to change cars again. Thank you again very much for an amazing service.
Marie Murdoch

Hello Jill

Thanks so much for the car being delivered it's lovely .

I have tried to do a review on your website and not sure if it has gone through . So just emailing it to you to ad manually

All I can say is wow.... A 5* service from start to finish . We heard the advert on the radio so we looked on the website and saw a car we liked . My hubby Barrie called Zac to enquire about it . Later that day Barrie had a quick call off the finance company who arranged the finance quickly and painlessly. Yesterday we had a drive up to have a look and decided to chose a slightly newer model . When we arrived the guys on the lot said have a look round see what you like . No pressure what so ever . A lovely Lady called Jill arranged a test drive and the car drove lovely . When we got back a quick call to the finance company to say we would be happy to proceed and it was done in minutes . Jill said she would deliver the car today which is definitely a quick turn around . Well it has just arrived and it is beautiful. The delivery guys were lovely too . And they brought me a lovely gift box with prosecco and Chocolate's in. As a little thankyou . The car came with a full year MOT, 6 months Tax, 6 months Warrenty and 12 months RAC cover . Which is amazing . All I can say is Thankyou all so much and a massive thankyou to Jill . You were amazing xx


Thank you so much again and we will definitely be recommending you guys in the future.

All the best to you all

Marie and Barrie Grundy xx
Melanie Jackson
I got to Northumbria Cars on Monday morning nervous and unsure if I would leave with anything at all. I was quickly greeted by a helpful man who directed me to Zak. He instantly put me at ease and more impressively within 10 minutes he told me I'd been approved for finance. Zak listened to what I was after and took my budget into account. After no more than 25 minutes I had chosen my car and sorted all of the paperwork. Tonight I went back to collect the car which had been serviced and mot'd. To my surprise they had taxed the car for me and gave me a lovely gift. Prosecco and chocolates, I was very impressed. Everyone I had dealings with was so helpful. I cannot recommend them highly enough. Regardless of your circumstances if you are looking for a vehicle and need finance PLEASE PLEASE give them a try ☆☆☆☆☆
Tracy Anderson
Excellent service from beginning to end! Very quickly secured a lovely car. Very happy with the customer service and car. Thank you!
Cheryl Meaghan
Brill company :)
Paul Lewins
It's Paul Lewins ,,, I've bought a van and two cars from these people , absolutely brilliant service ,, it's a nowt the bother attitude I like👍 ,,, any problems are sorted ,,, and I also love the complimentary chocolates and wine so I may go and buy another one ,,,, all jokes aside it's a first class service
Dorothy Moffitt
I found everything the garage said or did was excellent .The service delivered to my door could not be better .my car drives like a dream.I am chuffed to bits.
thankyou.
Megan
My Grandad just got his third car from here and the staff were extremely kind and helpful when we went in. The finance process was so easy with him being accepted in under 5 minutes. Couldn't recommend them enough.
Ian
Hi my name is Ian i have just bought a car from northumbiacars and i am 100% happy with the service i received off all the staff thank you very much for my car
Stefan Spencer
Turned up with a battered BMW 3 series that I wanted shot of asap. The guys couldn't have been more accommodating and friendly. They allowed me to test drive the car I ended up buying and gave me a fair evaluation for part ex of my car considering the state of it. They bent over backwards to turn the car around and enable me to drive the car away the same day along with a full service, MoT, 6 months RAC warranty and 12 months RAC breakdown cover. They even gifted me a bottle of prosecco, a box of chocolates and a £25 gift voucher for writing this very review! 5/5 would buy another car, but not for a while!
Gavin Leadbitter
Brilliant service n too class car over the moon with it. Couldnt thank zac enough for getting me driving away
Yorkshire lass
Customer service is second to none! Im a bad credit customer & was hesitant to buy a car (if u are in same boat then to be honest yes the overall rate is bad, cant lie - but what can u expect? this is our mistake or we wldnt need bad credit right? - they helped find a monthly payment I was happy with.) Zak and team greeted me with a cuppa after a hard day. I was upset about my circumstances but Zak explained the process and how it works with no misleading advice and no sales pressure whatsoever - I wasnt judged any differently which was very pleased about. Sadly I didnt like the vehicle I initially went to see - I wasnt called a messer (if they thought that of me I didnt feel it) and wasnt pressured at all. Zak just asked if he could help any further or if I seen any thing else I liked to give him a call. I said i liked a particular kind of car - I suggested a make, model and spec of vehicle i like and even said its got to be below this price max milage this - I wasnt confident theyd be able to help and thought maybe my expectation was a bit high but a few days later zak rang to say they had one just come in, ticked 4 out of my 5 boxes (5th being budget but wasnt far out) and no pressure again but if id like to come see it its there theyd let me have first viewing. I travelled by train (did offer to collect me) picked up in the station in the car itself, had a decent test drive around Newcastle, cup of tea waiting for me. Having just arrived its not quite ready yet and going through final checks so they gave me a courtesy car to use until my car is ready then theyll bring me it, I cant speak for the vehicles mechanical condition as its not here yet but on first appearance it seems to be what I asked for will and will leave second review after ive had car a month or so ill let u know but customer service wise cant fault them for helpful friendly non judgemental sales people Ive gave them 5 stars for the initial process.
paul mcguire
I've just bought the car of my dreams from northumbria cars they were so helpfull and I'm over the moon with my car even got a lovely gift can't say enough how good this company is
Emily anderson
Brilliant service. Lovely people and very friendly. They did everything possible to make sure I was satisfied with the car and understood everything. The car came with 6 months tax, 12 months RAC Breakdown cover, and 6 months RAC Warranty. More than helpful.
Stacy Ransom
I received excellent customer service from this garage I was dealt with on the same day and the car was delivered to me two days later with a welcome gift. I would highly recommend
Paul andrews
Just bought another car from here, they\'ve been very helpful yet again. I got loads of extras, free rac cover for 12 months, free service, 6 months tax free, free mots whilst I own the car etc etc. Really happy with this company
Carlo Dalpozzo
My experience was good I got a good deal and also good advice with an affordable repayments
Craig Larkin
Fantastic service - They could not do enough to make sure we was happy with the car. The car came with 6 months tax, Lots of fuel, 12 months RAC Breakdown cover, and 6 months RAC Warranty. Could not ask for more
Claire Dawson
Zack was very helpful we picked the car we wanted and it was ready within a day and a half. Zack bent over backwards to help would recommend this garage to anyone who is looking for used car. It\'s not just about selling a car they look for the best deal to suit your needs. Love my new car many thanks
Kelly Nigrelli
The staff and management are fantastic here. After having a few problems with a car and what could have been a very stressful experience was solved quickly and efficiently by them and I now have a car I love. Thanks again and I would highly recommend
Elisabeth Peddie
There's nowhere else anywhere that offers this level of customer service. Gill is superb and goes more than the extra mile to deliver a 5* customer service. If your looking for a new car give these guys a call, trust me you will love the service and you will not be disappointed.
Heather Marie Colborn
Bought a car from here last week, service received was 5* very polite staff and made time for their customers, my car was delivered 2 days later, thank you all for your help & the hamper I received, I will be back in the future.
Alan Nicholson
Just taken delivery of our car, an amazing experience from beginning to end, everyone was so friendly and happy to help.
Special thanks to Simon and Brian for all their help and for the helpful, caring, and attention to maintaining customer satisfaction.
Would not hesitate to recommend to anyone looking to purchase a new car.
Kelly Kanchenski
Bought a car from Zak who was amazing. Turned around in 2 days and made choosing a car really easy despite me not having a clue what I wanted and changing my mind all the time :) After getting the finance, they even managed to secure a better deal from another finance provider saving a small fortune over the full credit term. Car is great, really love it and thanks so much for the hamper Would highly recommend to anyone looking to buy a car.
Brian Dodds
Have dealt with Northumbria Cars for many years and many cars, Renault, Peugeot, Vauxhall, Land Rover, Audi etc all good
Russell Cooke
Very highly recommend this place and these lads..got me a cracking deal and a lovely car.. couldn\'t be more helpful.. 100%