We pride ourselves on our high standard of customer service
But don't just take our word for it, read our customer reviews below.
Kyle VincentMint service got a fiat 500. They made me feel at home and gave me a great deal and a felt appreciated and not judged. Thank you so much!
Kerry WilsonOne very happy customer here, cant find fault at all, excellent communication and service, got my car at end of Feb 2019, not o my did Zach go above and beyond to help find a car to my price range, but they also let me part exchange my car and had a drive come and drop my new car off at my home address at my a date and time that I picked, and was give a lovley gift which was a surprise for buying a car from them, I would highly recommend Northumbria cars, 5starplus
Linda CarltonI have just bought a car from this company I cant praise them enough Zak gave excellent customer service mark was so helpful and the cleaning crew were fab everything was first class friendly quick smooth service would use again lovely people
Mark MunroePurchased a bmw1series from this dealership in February which my wife and I have always wanted but never thought we could afford one. Northumbria cars were excellent in their service and help with affordable finance.This is the second car we have purchased from them Simon helped us with our first purchase and Zack helped us with this purchase.Aswell as the car we have been given free MOTs for as long as we keep this vehicle which we think is a good deal. We would definitely recommend this dealer for anyone looking to purchase a vehicle as all the staff are very friendly and only to happy to help. Give them a go.
Kev RuddyCan't recommend Northumbria Cars enough. Done everything to make the buying process as fast, easy and relaxing as possible. I want to say a huge thanks to Zak who has been a huge help while buying my car. Many thanks for delivering it in a timely manner and thanks for the gift set. Will definitely use again when the time comes
Derek DixonReally recommend this place, the staff are brilliant cant thank them enough,very happy with my car
Lauren AshbyGreat service again. 2nd car from here within 3 years. Dealt with again by Zak whos super helpful and friendly. Lovely car came with full mot, years tax, rac cover for 12months to start me off. Great deal, great price, helped with finance where others couldnt and the prosseco and chocolates was a nice added touch when the car was delivered. Highly recommened to family and already my father in law and brother in law have also purchased from yourselves and ill definatly come back again!
Louise MornsGot my car today very happy with it quick and easy process friendly staff highly recommend
AileenI just want to say thank you so much for finding my perfect car. To Zak and the team again thank you, your exceptional customer service ,patience and time you gave me made the process if purchasing my car hassle free. All the best for your future and congratulations on winning awards.
Rachael SkaifeReceived my car today I\'m so happy with the car and the service such lovely people to speak to and they helped me find the perfect car, and thank you for the prosecco and chocolates x
Leo RobertsonGot a car from here today cracking service . Was made really welcome whennforat come in offerd refreshments and all staff were really helpful spoke to a lad called Zak he helped me buy my car and was really polite will deffo recommend this conpany
Stephen Lynchoutstanding customer service, really helped us out in every way possible over the Christmas and new year period. would recommend to anyone wanting a decent car. Thanks
Kevin dalePurchased a car via these guys and cannot fault the service... 5 STAR always very helpful and i would recommend anyone to buy from here. I dont think i would go anywhere else.. Thanks Guys Ã°Ÿ‘
Rachel BentleyBrilliant service all round. Very happy with the car would recommend. Thanks for all your hard work
Mick CFantastic service for the 2nd time using this garage within 3 years. Zak was helpful courteous and informative, I got a great car all sorted in the same day . Keep up the great work guys !
Owen SeftonExcellent really friendly staff picked me up took me to the showroom and even lent me a car as mine broke saved my life for work new car beautifully presented clean tidy mot dun and service and 6 months tax also some wine and chocolates thank you so much recommend these guys to anyone Owen
Mark CurtisHave just got my second car from these a audi q3 and must say Zak on the ball quick and keeps you up to date with what's happening would highly recommended
Andrew WoodGreat help from Zak & Simon. Really pleased with car, high quality at reasonable price. The wine and chocolates gift for purchasing was a really nice touch too.
Would definitely recommend, thanks again for all your help.
Andrew from Darlington
Chris DonnellyWhat can I say the customer service was great and everything was clear and straightforward. My car is brilliant so glad I chose northumbrian cars and would recommend this dealer!
They even delivered my car.!
Zoe KeithFab fab Fab, so helpful thank you for making buying a new car so easy.
Julie Adams1st class garage excellent service n even got a bottle of Prosecco n box of chocolates well done
Rachel ThorpeBought a new car from here on Saturday. Would highly recommend them. First class service from all the team. If I ever need another car I would definitely use Northumbria again! Thanks a lot!
Donna M"Brilliant company" From the start of the application to picking up the car everything was smooth and easy. When these guys say they'll get you credit, they mean it, not like other companies. Would highly recommend to anyone looking for a car to contact Northumbria car sales. Highly professional and friendly. Special thanks to Simon for picking me up from the bus and Zak for keeping me up to date on my application from start to finish.
Will SewellBought my car from these guys and it was delivered today. Best car buying experience I've had so far, no pressure from the sales lad and nothing was an issue. Offered to drop the car off for me and come with free gift pack. Car is gleaming and they kept me updated all the way through the process. Car also has road tax, full MOT, RAC check with free 12 months RAC cover and warranty for 6 months. Can't recommend them enough
Craig MorrisonJust bought a lovely Vauxhall insignia a really beautiful car drives amazing so happy with it ! And thanks to Zak for looking after me I first rang on Saturday morning and within an hour I was down there picking my car great service from all at Northumbria Cars.
David AustinA very professional company with a helpful attitude. Thank you for your help and assistance.
Steph BellYet another first class service from Zak and the team, second car from them. And a lovely bottle of prosecco and chocolates for being a good customer! Thank you again Northumbria Cars, you are the best, amazing customer service as always! ðŸ˜
Mark GibsonBought a car off these guys about a week ago first class service help thought everything highly recommend them to everyone that is looking for a car
G ridleyCudnt fault the customer service and very happy with the car purchase would highly recommend 100%
Andrew HartI purchased a car from Northumbria Car sales. After being refused by other car dealer brokers I wasn't optimistic however to my surprise I got accepted. Zak offered excellent customer service from first phone call and always kept me up to date. More than happy to help with any queries I had. There was no pressure whatsoever. We live up in Scotland and once we had chose the car we wanted and everything went through, Zak arranged to have car delivered to us. Car came with road tax, a 12 month MOT and 6 month warranty. There was even a bottle of prosecco and box of chocolates for my wife.....Great touch! Overall fantastic company great service keep up the good work. Very happy with the new car. In my opinion you put the larger dealerships to shame. We intend to use you again in the future and will certainly be recommending you to our friends and family.
Kristina HoganWould like to thank Northumbria cars for my new car your team have been more then helpful and catered to my every wish I will totally recommend you to everybody I know who needs a new car once again thank you so much xx 5 star service
jay winthorpePurchased a car from Northumbria Cars and I have to say I was very impressed!
The customer service from start to finish was at the least a RollsRoyce service! Zac was amazing and got me the car I wanted within my budget. They even went as far as to replace the wing mirror cover that had a glue mark on it from a previous stick on cover where most dealers would have sold as is. I live a bit of a distance from them so instead of going back to pick the car up they delivered it to me no questions asked.
I've already recommended them to others and I will certainly be going back in the future when I decide to change cars again. Thank you again very much for an amazing service.
Thanks so much for the car being delivered it's lovely .
I have tried to do a review on your website and not sure if it has gone through . So just emailing it to you to ad manually
All I can say is wow.... A 5* service from start to finish . We heard the advert on the radio so we looked on the website and saw a car we liked . My hubby Barrie called Zac to enquire about it . Later that day Barrie had a quick call off the finance company who arranged the finance quickly and painlessly. Yesterday we had a drive up to have a look and decided to chose a slightly newer model . When we arrived the guys on the lot said have a look round see what you like . No pressure what so ever . A lovely Lady called Jill arranged a test drive and the car drove lovely . When we got back a quick call to the finance company to say we would be happy to proceed and it was done in minutes . Jill said she would deliver the car today which is definitely a quick turn around . Well it has just arrived and it is beautiful. The delivery guys were lovely too . And they brought me a lovely gift box with prosecco and Chocolate's in. As a little thankyou . The car came with a full year MOT, 6 months Tax, 6 months Warrenty and 12 months RAC cover . Which is amazing . All I can say is Thankyou all so much and a massive thankyou to Jill . You were amazing xx
Thank you so much again and we will definitely be recommending you guys in the future.
All the best to you all
Marie and Barrie Grundy xx
Melanie JacksonI got to Northumbria Cars on Monday morning nervous and unsure if I would leave with anything at all. I was quickly greeted by a helpful man who directed me to Zak. He instantly put me at ease and more impressively within 10 minutes he told me I'd been approved for finance. Zak listened to what I was after and took my budget into account. After no more than 25 minutes I had chosen my car and sorted all of the paperwork. Tonight I went back to collect the car which had been serviced and mot'd. To my surprise they had taxed the car for me and gave me a lovely gift. Prosecco and chocolates, I was very impressed. Everyone I had dealings with was so helpful. I cannot recommend them highly enough. Regardless of your circumstances if you are looking for a vehicle and need finance PLEASE PLEASE give them a try â˜†â˜†â˜†â˜†â˜†
Tracy AndersonExcellent service from beginning to end! Very quickly secured a lovely car. Very happy with the customer service and car. Thank you!
Cheryl MeaghanBrill company :)
Paul LewinsIt's Paul Lewins ,,, I've bought a van and two cars from these people , absolutely brilliant service ,, it's a nowt the bother attitude I likeðŸ‘ ,,, any problems are sorted ,,, and I also love the complimentary chocolates and wine so I may go and buy another one ,,,, all jokes aside it's a first class service
Dorothy MoffittI found everything the garage said or did was excellent .The service delivered to my door could not be better .my car drives like a dream.I am chuffed to bits.
MeganMy Grandad just got his third car from here and the staff were extremely kind and helpful when we went in. The finance process was so easy with him being accepted in under 5 minutes. Couldn't recommend them enough.
IanHi my name is Ian i have just bought a car from northumbiacars and i am 100% happy with the service i received off all the staff thank you very much for my car
Stefan SpencerTurned up with a battered BMW 3 series that I wanted shot of asap. The guys couldn't have been more accommodating and friendly. They allowed me to test drive the car I ended up buying and gave me a fair evaluation for part ex of my car considering the state of it. They bent over backwards to turn the car around and enable me to drive the car away the same day along with a full service, MoT, 6 months RAC warranty and 12 months RAC breakdown cover. They even gifted me a bottle of prosecco, a box of chocolates and a £25 gift voucher for writing this very review! 5/5 would buy another car, but not for a while!
Gavin LeadbitterBrilliant service n too class car over the moon with it. Couldnt thank zac enough for getting me driving away
Yorkshire lassCustomer service is second to none! Im a bad credit customer & was hesitant to buy a car (if u are in same boat then to be honest yes the overall rate is bad, cant lie - but what can u expect? this is our mistake or we wldnt need bad credit right? - they helped find a monthly payment I was happy with.) Zak and team greeted me with a cuppa after a hard day. I was upset about my circumstances but Zak explained the process and how it works with no misleading advice and no sales pressure whatsoever - I wasnt judged any differently which was very pleased about. Sadly I didnt like the vehicle I initially went to see - I wasnt called a messer (if they thought that of me I didnt feel it) and wasnt pressured at all. Zak just asked if he could help any further or if I seen any thing else I liked to give him a call. I said i liked a particular kind of car - I suggested a make, model and spec of vehicle i like and even said its got to be below this price max milage this - I wasnt confident theyd be able to help and thought maybe my expectation was a bit high but a few days later zak rang to say they had one just come in, ticked 4 out of my 5 boxes (5th being budget but wasnt far out) and no pressure again but if id like to come see it its there theyd let me have first viewing. I travelled by train (did offer to collect me) picked up in the station in the car itself, had a decent test drive around Newcastle, cup of tea waiting for me. Having just arrived its not quite ready yet and going through final checks so they gave me a courtesy car to use until my car is ready then theyll bring me it, I cant speak for the vehicles mechanical condition as its not here yet but on first appearance it seems to be what I asked for will and will leave second review after ive had car a month or so ill let u know but customer service wise cant fault them for helpful friendly non judgemental sales people Ive gave them 5 stars for the initial process.
paul mcguireI've just bought the car of my dreams from northumbria cars they were so helpfull and I'm over the moon with my car even got a lovely gift can't say enough how good this company is
Emily andersonBrilliant service. Lovely people and very friendly. They did everything possible to make sure I was satisfied with the car and understood everything. The car came with 6 months tax, 12 months RAC Breakdown cover, and 6 months RAC Warranty. More than helpful.
Stacy RansomI received excellent customer service from this garage I was dealt with on the same day and the car was delivered to me two days later with a welcome gift. I would highly recommend
Paul andrewsJust bought another car from here, they\'ve been very helpful yet again. I got loads of extras, free rac cover for 12 months, free service, 6 months tax free, free mots whilst I own the car etc etc. Really happy with this company
Aaron S"Great service and quality " Zak at Northumbria Car Sales dealt with me from start to finish. Professional, reliable service. Would recommend for your next car
Carlo DalpozzoMy experience was good I got a good deal and also good advice with an affordable repayments
Craig LarkinFantastic service - They could not do enough to make sure we was happy with the car. The car came with 6 months tax, Lots of fuel, 12 months RAC Breakdown cover, and 6 months RAC Warranty. Could not ask for more
Claire DawsonZack was very helpful we picked the car we wanted and it was ready within a day and a half. Zack bent over backwards to help would recommend this garage to anyone who is looking for used car. It\'s not just about selling a car they look for the best deal to suit your needs. Love my new car many thanks
Kelly NigrelliThe staff and management are fantastic here. After having a few problems with a car and what could have been a very stressful experience was solved quickly and efficiently by them and I now have a car I love. Thanks again and I would highly recommend
Elisabeth PeddieThere's nowhere else anywhere that offers this level of customer service. Gill is superb and goes more than the extra mile to deliver a 5* customer service. If your looking for a new car give these guys a call, trust me you will love the service and you will not be disappointed.
Heather Marie ColbornBought a car from here last week, service received was 5* very polite staff and made time for their customers, my car was delivered 2 days later, thank you all for your help & the hamper I received, I will be back in the future.
Alan NicholsonJust taken delivery of our car, an amazing experience from beginning to end, everyone was so friendly and happy to help.
Special thanks to Simon and Brian for all their help and for the helpful, caring, and attention to maintaining customer satisfaction.
Would not hesitate to recommend to anyone looking to purchase a new car.
Kelly KanchenskiBought a car from Zak who was amazing. Turned around in 2 days and made choosing a car really easy despite me not having a clue what I wanted and changing my mind all the time :) After getting the finance, they even managed to secure a better deal from another finance provider saving a small fortune over the full credit term. Car is great, really love it and thanks so much for the hamper Would highly recommend to anyone looking to buy a car.
Brian DoddsHave dealt with Northumbria Cars for many years and many cars, Renault, Peugeot, Vauxhall, Land Rover, Audi etc all good
Russell CookeVery highly recommend this place and these lads..got me a cracking deal and a lovely car.. couldn\'t be more helpful.. 100%
Paul S"Defiantly the best place to go " Brilliant service from start to finish. they do what it says on the advert, Got my partner credit when no one else would. smashing deal! he has bad credit, they got us credit..they did not need a deposit .they actually gave us £100 . what can i say ? the car is fab ,we are very happy
Lynn"great service fab team " purchase a silver c3 from these guys so easy made you feel relaxed, even picked me up from home to enable me to check out the car and drive it away that day would recommend them to everyone i know cheers